cv880 Terms & Conditions — Know Your Rights Before You Play

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and cv880 ("cv880", "the Platform", "we", "us", "our"), governing your access to and use of the cv880.app website and all associated gaming, betting, payment, promotional, and support services (collectively, the "Services").

By completing the registration process, by logging in to an existing account, or by placing any wager or initiating any financial transaction through cv880, you represent and warrant that:

• You have read these Terms in full and agree to be bound by them;
• You meet all eligibility requirements set out in Section 2 of these Terms;
• You are acting on your own behalf and not as an agent, nominee, or representative of any other party;
• All information you have provided or will provide to cv880 is truthful, accurate, and complete;
• You are not aware of any legal restriction in your jurisdiction that would prohibit you from using the Services.

cv880 reserves the right to amend, update, or replace these Terms at any time with reasonable notice. Where material changes are made, registered players will be notified via the email address associated with their account. Continued use of the Services after notification of a change constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility & Age Restriction

Access to cv880 and use of any of its Services is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the Platform:

• Age: You must be at least 18 years of age. cv880 enforces a strict 18+ policy without exception. Underage gambling is illegal and will result in immediate account closure and forfeiture of any balance held.
• Jurisdiction: You must be accessing the Services from a jurisdiction in which online casino gaming and sports betting are not explicitly prohibited under applicable law. It is your sole responsibility to determine whether your use of cv880 is lawful in your location.
• Single Account: You are permitted to hold only one registered account on cv880. Opening duplicate, secondary, or multiple accounts — whether under your own identity or any other identity — is strictly prohibited and constitutes a material breach of these Terms.
• Exclusion Lists: You must not be subject to any self-exclusion, cooling-off, or third-party exclusion order that would prohibit you from gambling. If you have previously self-excluded from cv880 and your exclusion period has not expired, you are not eligible to register a new account.
• Mental Capacity: You must be acting of sound mind and free from any impairment — including the effects of alcohol or substances — that would affect your ability to make informed decisions.

cv880 reserves the right to request proof of age at any time. Where there is reasonable suspicion that a player is under 18 years of age, cv880 will suspend the account pending verification. If a player is confirmed to be underage, all funds deposited will be returned to the payment source and any winnings accumulated will be forfeited.

3. Account Registration & Security

3.1 Registration Requirements

To access the full range of cv880 Services, you are required to create a registered account. During registration you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, mobile number, and a valid email address. cv880 is entitled to reject any registration application at its sole discretion without obligation to provide a reason.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your account username and password. cv880 strongly recommends that you:

• Choose a strong, unique password that you do not use on any other platform;
• Enable two-factor authentication (2FA) via SMS OTP, which is available to all cv880 registered players;
• Never share your login credentials with any other person, including family members;
• Log out of your account completely when accessing cv880 from a shared or public device.

3.3 Responsibility for Account Activity

Any action taken on your cv880 account — including placing wagers, initiating deposits or withdrawals, claiming bonuses, and modifying account settings — is deemed to have been authorised by you, unless you have notified cv880 of a suspected unauthorised access and received a confirmation of account suspension. cv880 accepts no liability for losses arising from your failure to maintain account security.

3.4 Account Verification (KYC)

cv880 operates a mandatory KYC programme in line with responsible gaming and anti-fraud standards. Prior to processing a player's first withdrawal — and at any subsequent point deemed necessary by cv880's compliance team — you may be required to submit one or more of the following documents:

• Government-issued photo ID (Bangladesh NID card or valid passport);
• Proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence);
• Proof of payment method ownership (screenshot of bKash wallet, Nagad account, or bank statement matching the depositing account).

Failure to complete KYC within 30 days of a withdrawal request will result in the request being cancelled and the balance being returned to your playable wallet. cv880 reserves the right to withhold funds indefinitely where KYC documents cannot be satisfactorily verified.

4. Deposits, Withdrawals & Payments

4.1 Supported Payment Methods

cv880 accepts deposits and processes withdrawals through the following channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (BDT). cv880 does not apply currency conversion fees; the amount you deposit is the amount credited to your playing balance.

4.2 Deposit Conditions

• The minimum single deposit is ৳500.
• Deposits made via bKash, Nagad, and Rocket are typically credited to your cv880 balance within minutes of confirmed payment.
• cv880 accepts only deposits originating from payment methods registered in your own name. Third-party deposits are strictly prohibited.
• cv880 reserves the right to return a deposit and request alternative payment verification where the source of funds cannot be confirmed.

4.3 Withdrawal Conditions

• The minimum single withdrawal is ৳1,000.
• Withdrawals are processed only to a payment method verified as belonging to the account holder. Withdrawals to third-party accounts are not permitted under any circumstances.
• All active bonus wagering requirements must be completed before a withdrawal can be processed. Where a withdrawal is requested while a bonus is active, cv880 may cancel the bonus and associated winnings before releasing the remaining real-money balance.
• Processing times: bKash, Nagad, and Rocket withdrawals are typically completed within 15–60 minutes of approval; bank transfer withdrawals may take 1–3 business days depending on the recipient institution.
• cv880 reserves the right to conduct additional security checks on any withdrawal request. These checks may extend processing times but will be communicated to the player promptly.

4.4 Inactive Account Fees

An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. cv880 may apply a monthly dormancy administration fee of ৳200 to inactive accounts until the balance reaches zero or the account is reactivated by the player logging in. Players will be notified by email before dormancy fees commence.

5. Bonuses & Promotions

5.1 General Bonus Terms

cv880 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms stated at the time of the offer, including wagering requirements, minimum deposit thresholds, game contribution rates, maximum bet restrictions, and expiry dates. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms will prevail in relation to that promotion only.

5.2 Wagering Requirements

Bonus funds and any winnings derived from bonus funds are not withdrawable until the stated wagering requirement has been met. For example, a bonus with a 30x wagering requirement means the total bonus amount must be wagered thirty times in eligible games before a withdrawal can be initiated. The applicable contribution rate for each game category will be clearly stated in the relevant promotion's terms.

5.3 Prohibited Bonus Activity

The following activities are considered bonus abuse and will result in immediate forfeiture of the bonus, associated winnings, and may result in account suspension:

• Registering multiple accounts to claim the same offer more than once;
• Coordinating with other players to minimise risk while meeting wagering requirements (bonus hedging or arbitrage);
• Using bonuses exclusively on games with near-zero house edge to exploit wagering completion at minimal risk;
• Using false or altered identity documents to qualify for new-player offers.

5.4 Seasonal and Bangladesh Market Promotions

cv880 periodically offers promotions tied to Bangladesh's cultural calendar — including Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26) — as well as to cricket events such as the BPL, IPL, and ICC tournaments. These promotions are governed by their own specific terms published at the time of the offer and are subject to these general bonus conditions where not otherwise specified.

6. Game Rules & Fair Play

6.1 Random Number Generators

All casino games available on cv880 — including slots, table games, and virtual sports — utilise certified random number generators (RNGs) to determine game outcomes. cv880 does not interfere with, modify, or influence RNG outputs. Game results are independent of previous outcomes and cannot be predicted or manipulated by any party.

6.2 Live Dealer Games

Live dealer content on cv880 is sourced from regulated studios including Evolution Gaming and Ezugi. These studios operate under independent audit frameworks and maintain their own published game rules. In the event of a dispute concerning a live dealer game outcome, the studio's verified game log constitutes the authoritative record.

6.3 Sports Betting Rules

All sports bets placed on cv880 are subject to the applicable market rules published at the time the market is offered. Where a match, event, or market is cancelled, postponed, or otherwise rendered void, cv880's standard settlement rules will apply as follows:

• Bets on cancelled events are voided and stakes returned to the player's wallet;
• Bets on suspended markets are settled on the basis of the available information at the time of suspension as determined by cv880's trading team;
• In-play bets accepted after a material event (such as a wicket, goal, or red card) has occurred but before the platform has reflected the event are void and stakes will be returned;
• cv880's trading decisions on voiding, settling, or suspending markets are final and binding.

6.4 Errors and Malfunctions

In the event of a technical error, malfunction, or system failure that results in an incorrect game outcome, payout display, odds quotation, or balance calculation, cv880 reserves the right to void the affected round, bet, or transaction. cv880 will not be liable for bets or winnings that result from a clearly erroneous quotation (palpable error). A palpable error is defined as an odds or payout quotation that is materially inconsistent with the prevailing market price at the time the bet was accepted.

7. User Obligations & Prohibited Conduct

By using cv880, you agree at all times to comply with the following obligations and to refrain from all prohibited conduct listed below.

7.1 Player Obligations

• Maintain accurate and up-to-date personal information on your account;
• Complete KYC verification promptly when requested;
• Use cv880 exclusively for personal entertainment purposes and not for commercial gain through systematic exploitation of promotions;
• Immediately notify cv880 if you become aware of any unauthorised access to your account;
• Comply with all applicable laws in your jurisdiction relating to online gambling.

7.2 Prohibited Conduct

The following conduct is strictly prohibited on cv880 and will result in immediate account suspension, forfeiture of balances, and potential referral to relevant authorities:

• Fraud: Providing false identity information, using stolen or unauthorised payment methods, or attempting to deceive cv880 in any way;
• Money Laundering: Using cv880 to deposit, wager, and withdraw funds for the purpose of obscuring the origin of those funds;
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market;
• Software Exploitation: Using automated betting software, bots, scripts, data scraping tools, or any third-party software to gain an unfair advantage;
• Chargebacks: Initiating fraudulent payment disputes or chargebacks with your payment provider after funds have been used in gaming activity;
• Duplicate Accounts: Registering or operating more than one account to circumvent platform restrictions or claim multiple instances of a promotion.

8. Account Suspension & Closure

8.1 Voluntary Closure

You may request the closure of your cv880 account at any time by contacting the support team at [email protected]. Before closure is processed, any pending withdrawal requests will be settled, any active bonuses will be cancelled, and your remaining real-money balance will be returned to your verified payment method. Account closure requests submitted during an active bonus cycle may result in the forfeiture of the bonus and any associated bonus winnings.

8.2 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, or permanent self-exclusion. During a self-exclusion period, your account will be suspended, you will not receive any promotional communications, and your real-money balance will remain accessible for withdrawal only. Requests to reverse a self-exclusion before the agreed period expires will not be honoured. Permanent self-exclusion cannot be reversed. For more information on self-exclusion and all responsible gaming tools, please visit our Responsible Gaming page.

8.3 cv880-Initiated Suspension or Closure

cv880 reserves the right to suspend, restrict, or permanently close any account, and to withhold associated funds pending investigation, where there are reasonable grounds to believe that any of the following has occurred:

• Breach of any provision of these Terms & Conditions;
• Fraudulent, deceptive, or unlawful use of the Services;
• Failure to complete KYC verification within the required timeframe;
• Receipt of a court order, regulatory directive, or law enforcement request requiring account restriction;
• The account holder has been identified as a Politically Exposed Person (PEP) and enhanced due diligence cannot be completed;
• Evidence or strong suspicion of problem gambling that presents a safeguarding risk under cv880's responsible gaming framework.

8.4 Dispute Resolution

If you wish to dispute a decision made by cv880 regarding your account, a game outcome, a withdrawal, or any other matter, you should contact the support team at [email protected] with full details of your complaint. cv880 will acknowledge your complaint within 24 hours and aim to provide a substantive response within five (5) business days. All decisions made by cv880's compliance and operations team following a thorough review of the relevant facts are final and binding.

8.5 Limitation of Liability

To the fullest extent permitted by applicable law, cv880's total liability to you for any claim arising out of or in connection with these Terms or the Services — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you to your cv880 account in the twelve (12) months immediately preceding the event giving rise to the claim. cv880 is not liable for any indirect, consequential, special, or punitive losses, including loss of profits, loss of data, or loss of gaming opportunity, howsoever arising.